I thought it was high time that I contact the customer service team for assistance. And that I did. There was something to learn - the fact that you can contact a host twenty four hours a day is false. I tried calling their technical crew. Since I wasn't making headway in that, I opted for the live chat system.
Eventually, now out of anger, I tried their ticketing method - which is similar to emailing - seeking for answers that never surfaced. As a matter of fact, I only got a reply four days after. I thought I had learnt a new meaning to what 24/7 and/or live truly means. You shouldn't allow these hosts trick you with their tempting adverts as regard inexhaustible bandwidth and storage space.
I had to transfer my hosting to another hosting firm - not the firm that I am presently using though. I am afraid I can't mention name for security purposes. Honestly, at that moment, I conducted an in-depth research to ascertain who was lying and who was speaking the truth. The hosting firm offer inexhaustible bandwidth, unrestricted storage space and numerous low-priced packages. Hence, I opted for them.
Some months passed after making alterations to use this fresh webhosting firm. The next I got was an email that laid a complaint about me using their workstation's resources excessively. So I sent them a reply and asked them why they offer unrestricted storage space and bandwidth in the first place. This hosting firm wasn't like the first one because they sent me a reply almost instantly. In their email, they explained that bandwidth and the use of storage space is totally dissimilar to the use of resources.
The advert was just painted to attract customers to their low-price packages. Soon, I had to resume my quest for a better webhosting firm. After so many months, I finally came across DreamHost. You cannot imagine how I felt. I can easily monitor the usage of resource myself with the aid of a chat system, technical support, ticketing method and free calls.
In conclusion, if you are thinking of creating a blog, I highly recommend that you ensure to try a hosting firm before purchasing any of their packages. You can do this by visiting their official site and see for yourself what the control panels looks like. If you cannot find the control panel's demo, then you should request for one. This will help you ascertain the type of CPU they use. If the hosting firm uses just two CPUs, it is a signal to back out, since problems would eventually arise in the future.
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zondag 17 januari 2010
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